Project Reports  

Parvazian, S, Charlesworth, S, King, D & Skinner N, Developing Job Quality Benchmarks in Australian Aged Care Services, Report, Centre for Work+ Life, University of South Australia, July 2014.

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Parvazian, S, Charlesworth, S, King, D & Skinner N, Developing Job Quality Benchmarks: Work Related Injuries and Illnesses, Report, Centre for Work+ Life, University of South Australia, July 2014.

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O’ Keeffe,V,  Client Perceptions of Quality Care in Aged Care Services, Report, Centre for Work+ Life, University of South Australia, September 2014.  

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Summary of benchmarks in Australian aged care services  

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Quality Jobs and Quality Care

Australian resources

Meagher, G, Szebehely, M & Mears, J 2016, How institutions matter for job characteristics, quality and experiences: a comparison of home care work for older people in Australia and Sweden, Work, employment and society, 1-19, viewed 19 July 2016

International resources

Armstrong P and Braedley (eds) (2016) Physical Environments for Long-term Care Ideas Worth Sharing, Montreal: Canadian Centre for Policy Alternatives

Armstrong, P. Armstrong, H and Choiniere, J. (2015). Before it’s too late: a national plan for safe seniors’ care. Ontario: The Canadian Federation of Nurses Unions.

Baines, D and Armstrong, P. (2015). Promising Practices in Long Term Care: Ideas Worth Sharing. Montreal: Canadian Centre for Policy Alternatives

Banerjee, A. Taylor, D and Wahl, A. (2012). Integrating staff safety and person-centred care. Banff: Joint Canadian Academy of Geriatric Psychiatry & the Canadian Coalition for Seniors’ Mental Health Conference.

Rosati, R, Marren, J, Davin, D & Morgan, C, 2009, ‘The linkage between employee and patient satisfaction in home healthcare, Journal for Healthcare Quality, vol. 31, no. 2, pp.

44-53, viewed 18 July 2016,

Spilsbury, K, Hewitt, C, Stirk, L & Bowman, C, 2011, The relationship between nurse staffing and quality of care in nursing homes: A systematic review’, International Journal of Nursing Studies, vol. 48, no. 6, pp. 732-50, viewed 18 July 2016,  

Matheson, A, O'Brien, L & Reid, JA 2014, The impact of shiftwork on health: A literature review, Journal of Clinical Nursing, vol. 23, no. 23-4, pp. 3309-20.

Morrison, D, Cordery, J, Girardi, A & Payne, R 2005, Job design, opportunities for skill utilization, and intrinsic job satisfaction, European Journal of Work and Organizational

Psychology, vol.14, no.1, pp. 59-79.

Parker, SK 2014, ‘Beyond motivation: Job and work design for development, health, ambidexterity, and more’, Annual Review of Psychology, vol. 65, pp. 661-91.

Rhoades, L & Eisenberger, R 2002, Perceived organizational support: a review of the literature, Journal of Applied Psychology, vol. 87, no. 4, pp. 698-714.

Quality Watch a joint research program monitoring how the quality of health and social care is changing over time.

Sharif Ismail, S. Thorlby, R and Holder, H. (2014). Focus On: Social care for older people. Reductions in adult social services for older people in England. Nuffield Trust and the Health Foundation, UK.

Skinner, NJ & Chapman, J 2013, ‘Work-life balance and family friendly policies’, Evidence Base, no.4, pp. 1-25.

QualityWatch, viewed 2/3/17,

West, MA, Topakas, A & Dawson, JF 2014, ‘Climate and Culture for Health Care Performance’, in Schneider, B & Barbera, K (eds), The Oxford Handbook of Organizational Climate and Culture, Oxford University Pres, Oxford, pp.335-59. viewed 24 August 2016,

McKinsey & Company 2015, The science of organizational transformations, viewed 1 August 2016

Vernooij-Dasssen, M, Faber, M, Olde Rikkert, M, Koopmans, R, van Achterberg, T, Braat, D, Raas, G & Wollersheim, H, 2009, ‘Dementia care and labour market: The role of job satisfaction’, Aging & Mental Health, vol. 13, no.3, pp. 383-90, viewed 18 July 2016,


Quality Jobs

Australian resources

Aged & Community Services Australia, COTA & Leading Age Services Australia 2016, Defining characteristics of Consumer Directed Care (CDC), HOMECARETODAY, viewed 18 July 2016,

Aged Care Sector Committee 2016, Aged Care Roadmap, viewed 19 July 2016,

Armstrong, P and Laxer, K. (2013). Demanding labour: An aging health care labour force. Toronto: Ontario Long Term Care Association.

Charlesworth, S 2016, Future of Australia’s aged care sector workforce Inquiry submission, Community Affairs Reference Committee, viewed 19 July 2016,


King, D., Mavromaras, K., Wei, Z., et al. (2012). The Aged Care Workforce, 2012. Canberra: Australian Government Department of Health and Ageing.

King, D, Wei, Z & Howe, A, 2013, ‘Work Satisfaction and Intention to Leave Among Direct Care Workers in Community and Residential Aged Care in Australia, Journal of Aging & Social Policy, vol. 25, no.4, pp. 301-19, viewed 18 July 2016,

Montague, A. Burgess, J and Connell, C. (2015). Attracting and retaining Australia’s aged care workers: developing policy and organisational responses. Labour & Industry: a journal of the social and economic relations of work.

Radford, K, Shacklock, K & Bradley, G, 2015, ‘Personal care workers in Australian aged care: retention and turnover intentions’, Journal of Nursing Management, vol. 23, no. 5,

pp. 557-66, viewed 18 July 2016,

The Aged Care Modern Award and the Social Community Home Care and Disability Services (SCHCDS) Modern Award, viewed 2 November 2016,

United Voice 2016, United Voice Submission: Senate Community Affairs References Committee. The future of Australia's aged care workforce. United Voice, NSW, viewed 19 July 2016,


International resources

Bailyn, L, Fletcher, JK 2003, The Equity Imperative: Reaching effectiveness through the Dual Agenda, Briefing note no. 18, Center for Gender in Organizations, Boston, viewed 29 August 2016, media/Simmons/About/CGO/Documents/INsights/Insights-18.ashx?la=en  

Bettio, F and Verashchagina, A. (2012). Long-Term Care for the elderly. Provisions and providers in 33 European countries. EU Expert Group on Gender and Employment. Luxemborg: Publications Office of the European Union.

Carr, S. (2014). Pay, conditions and care quality in residential, nursing and domiciliary services. York: Joseph Rowntree Foundation.

Eurofound. (2013). More and better jobs in home-care services. Luxembourg: Publications Office of the European Union.

Genet, N., Boerma, W., Kroneman, M., Hutchinson, A and Saltman, RB. (2012). Home care across Europe. Current structure and future challenges. Observatory Studies Series 27. United Kingdom: World Health Organisation.

Hebson, G. Rubery, J and Grimshaw, D. (2015). Rethinking job satisfaction in care work: looking beyond the care debates. Work, Employment & Society, 29 (2):314-330.

Hurtado, D. A. Berkman, L. Buxton, O. M. and Okechukwu, C. A. (2014). Schedule control and nursing home quality: exploratory evidence of a psychosocial predictor of resident care. Journal of Applied Gerontology, Sept 2:1-10.

Hussein, S., Ismail, M. & Manthorpe, J. (2015, online) 'Changes in turnover and vacancy rates of care workers in England from 2008 to 2010: panel analysis of national workforce data', Health & Social Care in the Community.

Kingsmill, D, 2014, The Kingsmill Review: Taking Care. An independent report into working conditions in the Care Sector, viewed 19 July 2016, http://www. Care_-_Final_2.pdf

New Zealand Human Rights Commission. (2012). Caring counts: Report of the Inquiry into the Aged Care Workforce. Wellington: New Zealand Human Rights Commission.

Rubery, J. Grimshaw, D. Hebson, G and Ugarte, S. M. (2015). ³It's All About Time²: Time as Contested Terrain in the Management and Experience of Domiciliary Care Work in England. Human Resource Management, September–October 2015, 54 (4):753–772.

Social Care Workforce Research Unit , Policy Unit, Kings College London that conducts research into issues relating to the social care workforce in England.

Skills for Care 2014, Workforce redesign, people, planning and performance, Leeds, viewed 18 July 2016,

Toles, M & Anderson, R, 2011, ‘State of the science: relationship-oriented management practices in nursing homes’ Nursing Outlook, vol. 59, no. 4, pp. 221-7, viewed 18 July 2016,

Social Care Workforce Periodical, viewed 2/3/17,

Unison, Time to Care, Report 2013  

Unison Scotland, We Care, Do you? A survey of care workers in Scotland, Report, June 2016, http://www.unison-

West, M, Topakas, A & Dawson, J, 2014, Climate and Culture for Health Care, in The Oxford Handbook of Organizational Climate and Culture, B. Schneider, B & Barbera, K, Editors, Oxford University Press: Oxford. pp.335-59, viewed 24 August 2016,



Quality Care

Australian resources

Alzheimer's Australia. (2013). The Quality of Residential Aged Care: The Consumer Perspective. Paper No. 37. Australia: Alzheimer's Australia.

Australian Aged Care Quality Agency, 2015, Let’s talk about quality: developing a shared understanding of quality in aged care services’, Australian Government, viewed 14th June 2016,

Browning C &s S Thomas, 2013, ‘Enhancing the quality of life of older people’, Inpsych, vol. 35, no. 1, viewed 11th July 2016,

Chou S, Boldy, D, & Lee, A, 2003, ‘Factors Influencing Residents’ Satisfaction in Residential Aged Care’, The Gerontologist, vol. 43, pp. 459–472, viewed 18th July 2016,

Courtney, M, Edwards, H, Stephan, J, O'Reilly, M. & Duggan,C, 2003, ‘Quality of life measures for residents of aged care facilities: a literature review’, Australasian Journal on Ageing, vol. 22, no.2, pp.58-64, viewed 14th June 2016,

Edvardsson, D, Fetherstonhaugh, D, McAuliffe, L, Nay, R & Chenco, C, 2011, ‘Job satisfaction amongst aged care staff:exploring the influence of person-centered care provision’, International Psychogeriatrics, vol. 23, no. 8, pp. 1205,viewed 18th July 2016,

Pate, A. (2014). Social Isolation: Its impact on the mental health and wellbeing of older Victorians. Working Paper No. 1. Melbourne: COTA Victoria.


International resources

Adams, L. Koerbitz, C. Murphy, L and Tweddle, M. (2011). Older people and human rights in home care: Local authority responses to the ‘Close to home’ inquiry report.  UK: Equality and Human Rights Commission. Research report 89.

Donabedian, A, 1988, ‘The quality of care: How can it be assessed?’, Jama vol. 260, no.12 pp.1743 -1748, viewed 11th June 2016,

Equality and Human Rights Commission. (2011). Close to home: An inquiry into older people and human rights in home care. UK: Equality and Human Rights Commission.

OECD/European Union. (2013). A Good Life in Old Age?: Monitoring and Improving Quality in Long-term Care. OECD Health Policy Studies. OECD Publishing.

Speed, L. (2011). Older people and human rights in home care: a report of two surveys. UK: Equality and Human Rights Commission. Research report 80.

Sykes, W and Groom, C. (2011). Older people’s experiences of home care in England. UK: Equality and Human Rights Commission. Research report 79.

Woods & RT, Orrell, M, 2003, ‘Whose quality of life is it anyway?: The validity and reliability of the Quality of Life-Alzheimer's Disease (QoL-AD) scale’,Alzheimer Disease & Associated Disorders, vol. 17, no.4, pp. 201-208.



Hudson, W. and Jarrad, S. (2017). Staff engagement and upskilling enhances job, care quality. Australian Journal of Dementia Care, 6(1), 17-21.